Customer Service Agent (Inbound & Outbound Calling)

Remote

Full Time

Entry Level

This is a remote work position.

Job Summary

You will be one of the rockstar members of our consumer services team responsible for conducting concierge calls and provider-matching calls to clients with service requirements.

Night Shift hours. Monday-Friday,

Do you have more than 1 year of experience making outbound calls - including appointment setting?
Do you have reliable internet, good computer specs, and a quiet environment to make high-quality calls?
Are you a responsible person that can be trusted to work remotely?
Can you handle night shift hours?
Are you someone with a great attitude with a proven history of hitting KPIs?

Duties and Responsibilities

Comprehend how we do things with clients and make sure they're getting their money's worth.
Competent in conducting basic provider data research.
Conduct phone conversations with clients in the capacity of an executive assistant, maintaining a balance between casual and professional tones.
Jot down what you talk about with clients in a clear and accurate way.
Roll with the punches when things change at work, and still get the job done right.
Stay pumped and focused on getting stuff done on time.
Demonstrate success in initiating and executing new ideas.
Manage personal productivity and work independently with minimal supervision.

Requirements:

Has proficient to advanced written and verbal communication skills

BPO Customer Service Agent Profile preferred.
Has at least 1-year BPO experience, preferably in a work-from-home environment
Has keen attention to detail and familiarity with the use of several remote work tools.
Has the proven ability to multitask and think outside the box.
Has system requirements as mandated by the project

WHO WE ARE

At Expertise, we strive to support the best providers in their efforts to serve their local communities. We stand behind every recommendation and we celebrate every happy customer. With over 400,000 providers across more than 200 different industries, we dive deep into figuring out what makes each provider the best in their area of expertise and how to help the reader find the right professional for them. We’re a small and mighty team recently acquired by Marketplace Inc. (ForbesAdvisor). Since 2016 we have built a website that services over 9 million annual visitors and connects them with thousands of local professionals.

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How many years of BPO/Call center experience do you have?*

How much inbound and/or outbound phone customer service experience do you have??*

Have you used Salesforce before?*

DESKTOP / LAPTOP INFORMATION

*Make sure you are using your work computer.
*Open your computer's system information, capture a screenshot, and upload it here.*

SPEED TEST

*Make sure you are using your work computer.
*Open a web browser and look for Speedtest by Ookla.
*Click on the GO button and wait for the results.
*Copy and paste the speed test result link into the answer box.

NOTE: MINIMUM REQUIREMENT IS AT LEAST 50MBPS*

VOICE RECORDING

Go to the Vocaroo website and record or upload a recording of your voice using the script below in a distraction and noise-free environment. You may use your computer’s voice recorder and upload the file on the Vocaroo site.

Script:
At Expertise.com, we make it easy to find the best local experts, every time.

Finding the right highly-skilled professional takes significant time and effort, including in-depth research, detailed comparisons, and deciphering which online reviews are reliable and authentic. Expertise.com features only objectively quantified and qualified professionals hand-picked by our selection process. We do the research to understand what’s important when searching for experienced professionals — whether dentists, attorneys, or roofers — so our readers trust that when we say a company is one of the best, it is.

My name is ____________ (Talk for 2-3 minutes about your work experience, your work environment at home, and why you want to work from home.)

Once done, paste your voice recording link in the answer box.*

Human Check*

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