Outbound Customer Service Agent (Secret Shopper)

Remote

Full Time

Entry Level

This is a remote work position.

Job Summary

The Secret Shopping Team aims to elevate our research services by collecting data on provider services and evaluating consumer experiences through phone and online inquiries.

Duties and Responsibilities

Perform outbound calling and initiate offline inquiries according to the targets defined by the campaign.
Understand the project procedures and processes on how we engage and provide value to clients.
Knowledge of customer data research.
Engage clients in phone conversations as their potential customers in a casual yet professional manner.
Gather predetermined data about the provider services.
Document conversations with precision and clarity.
Send feedback to stakeholders through masterfully crafted emails.
Keep up with numerous changes in the workplace, including but not limited to, processes, goals, and requirements, and still meet project expectations
Highly motivated, process-oriented, and driven to meet deadlines and goals.
Keep track of personal productivity and be able to work independently with minimal supervision.
Maintain personal equipment in a tiptop shape to ensure maximum productivity and deliver through goals.

Competency Requirement

Has proficiency in advanced written and verbal communication skills.
Has at least 1 year of outbound calling experience in a customer service environment, preferably in a work-from-home environment
Has keen attention to detail and familiarity with the use of several remote work tools.
Has the proven ability to multi-task and think outside the box.
Strong computer skills and knowledge of Google Workspace, ClickUp, Notion, and Salesforce are a plus.

WHO WE ARE

At Expertise, we strive to support the best providers in their efforts to serve their local communities. We stand behind every recommendation and we celebrate every happy customer. With over 400,000 providers across more than 200 different industries, we dive deep into figuring out what makes each provider the best in their area of expertise and how to help the reader find the right professional for them. We’re a small and mighty team recently acquired by Marketplace Inc. (ForbesAdvisor). Since 2016 we have built a website that services over 9 million annual visitors and connects them with thousands of local professionals.

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SPEED TEST

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VOICE RECORDING

Go to the Vocaroo website and record or upload a recording of your voice using the script below in a distraction and noise-free environment. You may use your computer’s voice recorder and upload the file on the Vocaroo site.

Script:
At Expertise.com, we make it easy to find the best local experts, every time.

Finding the right highly-skilled professional takes significant time and effort, including in-depth research, detailed comparisons, and deciphering which online reviews are reliable and authentic. Expertise.com features only objectively quantified and qualified professionals hand-picked by our selection process. We do the research to understand what’s important when searching for experienced professionals — whether dentists, attorneys, or roofers — so our readers trust that when we say a company is one of the best, it is.

My name is ____________ (Talk for 2-3 minutes about your work experience, your work environment at home, and why you want to work from home.)

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